FAQ

Got a Question?

While its always nice to talk to a person, its not always convenient for you, so here you will find answers to the most common enquiries we receive.

If you can’t find the answer here please feel free to get in touch by calling +27 76 952 1551 or emailing info@studiocollection.co.za

Our office hours are below, but if it’s outside of these just email us and we will get back to you as soon as we can:

Monday to Thursday 9:00am to 4:00pm 
Friday 9:00am to 3:30pm

 

Shopping and Service Q&A

 

Can you make bedding for all cot sizes?
Because we custom-make all of our bedding, we can make each item to perfectly fit your size cot or cradle.
You just need to specify the cot mattress size when you place your order, and we will confirm this when we email you your order confirmation.

How do I place an order?
You have a few options:

Online Store

Showroom

Or for a more personal touch please call us on +27 76 952 1551 or send us an e-mail to orders@studiocollection.co.za

Once we receive your online order, we will email you an order confirmation for your to approve before making your payment by EFT.

Do you have a showroom I can visit?
Our head office is located on the northern foot of the Magaliesberg Mountains in Pretoria

If you want to meet with us please contact us at +27 76 952 1551, or via email to info@studiocollection.co.za and we will arrange a convenient time to meet with you.
 
We can be found at our Showrooms:

Do you have a catalogue?
Most of our products are available to view on our website, we are continuously updating our product lists. Please feel free to email us at info@studiocollection.co.za for more info or pics on any products. 

How much will delivery cost?
Please see our Delivery/Shipping page for full details.
We do ship internationally - Should you decide to place an order for delivery outside of SA we can send you an invoice for payment via Paypal. Please note that all overseas deliveries may be subject to local import duties and may be affected by Customs and Excise delays, any charges will be payable locally by the receiver.

What forms of payment are accepted?
We accept EFT payments only at the moment. 
Should you wish to purchase in-store, you may do so via, EFT, Credit /Debit Cards or Cash.

Will I receive an order confirmation?
Your order will be captured on our system and an email will be sent to you to confirm the details of your order.
An email will also be sent to confirm once your order has been despatched.

How long will my order take to arrive?
The lead time on fabric orders is 3 weeks, and custom-made bedding/decor orders lead time is +-6 weeks. 
If for any reason there is a delay, we will contact you to notify you, and dispatch as soon as possible.

Can I track my order?
You are welcome to email us at orders@studiocollection.co.za to follow up on the progress of your order. You will however receive an email confirming the estimated completion/dispatch date for your order.

How do I change an order?
You may change or amend an order for custom-made bedding within 10 days of receiving your order confirmation, thereafter a 25% handling fee will be charged on the order value.
Once fabric orders are cut, no changes can be made.
Please also see our Refunds and Exchanges info.

What if my order is wrong when I receive it?
Mistakes can happen, and if an item is not made according to your order confirmation, or an incorrect fabric has been received, we will collect the product and exchange it as quickly as possible at no additional cost to you.

How do I wash my bedding?
All bedding items come with a washing instruction label, but a good guide is to wash all bedding in no hotter then 30 degrees celsius as Cotton can shrink if washed in a hot cycle, and to rather line dry than tumble dry.
You can get more information on our Care Instructions page.

 

If you cannot find the answer you are looking for here, please let us know and we will get right back to you.

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